LGT Online Banking

Looking for an efficient and user-friendly way to access LGT online? Our digital private banking applications LGT SmartBanking and LGT Class E-Banking give you two options for accessing your portfolios and accounts.

LGT SmartBanking Pro for financial intermediaries

Clearly laid out, fast and easy to use: Get to know our digital platform for financial intermediaries.

LGT SmartBanking Pro

LGT SmartBanking

LGT SmartBanking gives you quick and easy access to all information on your portfolio and on LGT in general. It also lets you process your payments, deal in securities, call up statements of assets and contact your relationship manager or LGT at any time.

https://www.lgt.com/sb/en/help/

Login

You can access LGT SmartBanking on your desktop, laptop, tablet or smartphone.

To the login

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Not got LGT SmartBanking yet?

Please contact your relationship manager to gain access to LGT SmartBanking.

Contact
Our staff will be happy to answer any questions you may have.

LGT SmartBanking Support
Monday to Friday, 8am – 6pm (CET)
Phone +423 235 23 25

Help
You can find the most important information on the platform online.

To the online help

LGT SmartBanking – the benefits for you

LGT SmartBanking is straightforward, user-friendly and meets the highest quality standards of the industry.

https://www.lgt.com/sb/en/help/

Information: keep an eye on accounts and portfolios at all times

Information and messages about your portfolio (portfolio overview, securities bookings, transaction orders, statement of assets, account bookings, account statements, loans overview etc.)
General client information and client letters
LGT news (operating result, publications, etc.)
Information, analyses and recommendations about financial markets and investment products from our investment experts

Behalten Sie Konten und Portfolios stets im Blick

Communication: share ideas with your relationship manager

Get in touch with your relationship manager (send a message, make an appointment or request a callback)
Share documents with your relationship manager (upload them and send them securely to your relationship manager)
Order overviews (statements of assets, account statements) outside of your standard cycle
Order personalized notifications regarding your portfolio (e.g. price limit reached, high balance, payment received, etc.)

Behalten Sie Konten und Portfolios stets im Blick

Tauschen Sie sich mit Ihrem Kundenberater aus

Transactions: make payments anywhere, at any time and on any device

Process payments (payment templates, payment overview, standing orders, direct debits, etc.)
Place stock market orders (single orders, order overview)

Behalten Sie Konten und Portfolios stets im Blick

Technical requirements
Guaranteeing security
Security instructions

LGT SmartBanking can be used on any Web-enabled device (desktop, laptop, tablet, smartphone). LGT SmartBanking is compatible with the following browsers:

Chrome (v64 or higher)
Firefox (v59 or higher)
EdgeHTML (v13 or higher)
Safari (v9.1 or higher)

The LGT SmartBanking app works on mobile devices that meet the following system requirements:

Apple: iOS 11.0 or higher
Android: 6.0 or higher

For security reasons, you will need a user account complete with personal user ID and password in order to access LGT SmartBanking. A letter containing these details will be mailed to you. Your activation letter will be sent by separate cover. Please keep these documents in a safe place and do not share them with anyone else.

If you log in on a desktop, laptop or tablet:
For security reasons, you will always need to provide authentication on a second device as well as entering your user ID and password. This means that you will need a smartphone or a second tablet running the LGT SmartBanking app in order to use LGT SmartBanking on your desktop, laptop or tablet. This can be downloaded from your mobile device’s app store. Alternatively, you can use an LGT cryptogram scanner. This is a separate small scanning device that your contact will be happy to provide you with on request. You can use your smartphone or LGT cryptogram scanner to scan the cryptogram on your desktop, laptop or tablet to provide authentication. A security code will then appear to complete the authentication process.

If you log in on a smartphone:
If you would like to access LGT SmartBanking directly from your smartphone, you will only be required to enter your user ID and password. You will not need to provide authentication using a cryptogram. Please be aware that you will have to activate your mobile device before you can use the LGT SmartBanking app for the first time. You will need a desktop, laptop or tablet for this one-time activation.

Sign-up instructions (pdf)

Online banking applications are popular targets for fraudsters. For example, they try to circumvent security measures by obtaining user data via deceptive e-mails or malware and in this way gaining access to online banking. We at LGT therefore advise you to always be attentive and observe the following security instructions when using online banking:

Protect your data

Never give user IDs, passwords or access and activation letters to any third party, and do not take any photos, copies or scans of these.
Always question unsolicited or unexpected contacts purporting to be from LGT, e.g. asking for account information or offering to resolve IT problems.
Only use the original LGT SmartBanking website and the original mobile app for online banking with LGT.
More generally, LGT will never ask you to disclose confidential data or grant remote access to your e-banking by telephone or e-mail.
Carefully check the information that appears on your authentication device when logging in or making a transaction, and only proceed when you are completely happy.

Recognize phishing mails

Check e-mails (e.g. based on sender address and content) and app push notifications carefully. Even an email that seems to come from a familiar sender could be forged.
Do not open any links or attachments in emails that appear suspicious.

Device security

Use the latest release of all operating systems and browsers and up-to-date, tested antivirus programs on all devices (computers, laptops, cell phones, tablets, etc.).
Activate your computer’s firewall.

Password security

Choose complex passwords for your device and applications.
Do not reveal your password to anyone.
Use difference passwords for each e-banking application and change them regularly.

Ending your online banking session securely

Make sure you end your LGT SmartBanking session properly using the dedicated “Logout” function. Do not simply close the website or browser.
After logging out of your online banking session, delete your browser history (empty cache). Alternatively, open LGT SmartBanking using your browser’s incognito or private mode. That way, none of your data will be stored.

Contact us:
Please report any suspicious activity or irregularities in connection with your online banking immediately to LGT SmartBanking Support (tel. +423 235 23 25, Mon to Fri, 8 a.m. to 6 p.m. CET).

LGT Class E-Banking

LGT Class E-Banking offers private clients and financial intermediaries clearly presented electronic access to all required information. This Internet application simplifies and speeds up your cooperation with LGT.

24 hours a day you are able to

retrieve information on portfolios, transactions and stock exchange orders online,
obtain account statements and reports.

LGT E-Banking Support
Monday to Friday, 8am – 6pm (CET)
Phone +423 235 23 25

Downloads
Installation and security
E-documents: Download bank documents and import them into the electronic archive
E-data: electronic data exchange
FAQs
Legal information - LGT Class E-Banking software

Installation

Installation and use of LGT Class E-Banking is simple and secure. Click on the following link and log in using your personal e-banking user name which we sent you:

Download: LGT Class Installation

Download the correct installation program (installer) for your operating system.
Run the file you have downloaded and follow the installation wizard.

Once installation is complete, you will see an icon on your desktop for LGT Class E-Banking. Launch this to log in to LGT Class E-Banking.

System requirements

In order to successfully install and use LGT Class E-Banking, the following minimum system requirements must be met:

Operating system	Microsoft Windows Vista/7/8 or above or Mac OS X 10.7 or above. Other operating systems (e.g. Google Android, Apple iOS & Microsoft Windows RT) are currently not supported.
Internet connection	Broadband
Screen resolution	1024 x 768

We also recommend you take the following security measures:

Use the latest tried-and-tested antivirus software from a leading manufacturer and update it on a regular basis.
Activate the firewall protection on your computer.
Make sure you have installed the latest updates for your operating system.
Check whether there are any security notifications from your operating system’s maintenance center or your hardware supplier to which you should respond.
Always log off if you leave your computer unattended.
Never keep identification data such as user name, password or SecurID^® in the same place.
Never send any confidential information about your banking relationship by e-mail.
LGT will never ask for personal details, information on your banking relationship or your password by e-mail.
Authorize all payments using RSA SecurID^® (User preferences top right in LGT Class E-Banking).

If you have any questions relating to the installation or security of LGT Class E-Banking, please contact your relationship manager or LGT Class E-Banking Support directly using the contact details given on the top. Please note the legal notices for installation and use of LGT Class E-Banking.

The LGT e-documents service allows you to automatically import bank documents into your company’s document management system or electronic archive. The receipts are made available for download in PDF format on an SMFT (secure managed file transfer) server of LGT. An index file (XML) with metadata is generated for each bank document, which enables automatic storage in the document management system if required.

You can find more detailed information about the e-documents service here:

E-documents documentation

Value tables

If you are interested, please contact your client advisor. The E-Banking Support team will be happy to answer any technical questions you may have.

LGT clients have the option of receiving electronic portfolio and transaction data (e-data). The data is made available daily on an LGT SFTP server, from where it can be downloaded manually or automatically.
Server access requires a fixed IP address for the client. The public/private key procedure is used to ensure a secure connection between the client and the LGT server.

The following two data packages are available:

SWIFT messages
The SWIFT data package contains the following messages in SWIFT format:
MT535, MT536, MT940, MT950, MT999, MT300, MT320, MT330, MT350, MT515; MT544, MT546, MT566, MT599, MT600

LGT Standard
The LGT Standard data package contains a position file, a transaction file and an exchange rates file. All three files are provided in both CSV and XML format.

Both data packages (SWIFT and LGT Standard) are delivered as standard. Delivery can also be limited to one data package depending on requirements. The data are delivered as of the booking date.

You can find more detailed information on e-data here:

E-data documentation

Example messages

Value tables

General questions & tips

How can I log onto LGT Class E-Banking?
Launch LGT Class E-Banking by clicking on the desktop icon. If you don’t have an icon on your desktop, LGT Class E-Banking may not be installed on your computer yet. In this case, see the information on Installation.
Where can I find detailed information on LGT Class E-Banking?
See the user manual in the Download area.

Money transfers

How do I create a payment order?
See the description of Money transfers in the user manual. The user manual is available in the Download area.
How do I create a stock market order?
See the description of Securities in the user manual. The user manual is available in the Download area.

Error messages

"Invalid login details"
You entered your password incorrectly and/or your E-Banking access may have been blocked. Please contact LGT Class E-Banking Support using the contact details given on the top.
"Login to LGT Class not possible as your certificate for secure connection has expired."
The security certificate is no longer valid and no longer accepted by LGT. Download and install the latest version of LGT Class E-Banking in the Download area.
"A connection could not be established to [www.lgt.com]."
Under certain circumstances, antivirus software or firewalls may impede the running of LGT Class E-Banking. If you are unable to launch LGT Class E-Banking correctly after installation, check whether your antivirus software or your firewall is blocking LGT Class E-Banking.
"A connection to the host computer could not be established."
The LGT Class E-Banking server is temporarily unavailable. Please try again later.
"The Negotiate authentication method of the Internet proxy is not supported by LGT Class E-Banking."
LGT Class E-Banking only supports the Basic authentication method.

If you have any further questions, please contact your relationship manager or LGT Class E-Banking Support using the contact details given on the top. Please note the legal notices for installation and use of LGT Class E-Banking.

Legal information - LGT Class E-Banking software Subject to your agreement to the legal information and conditions below, you will be granted access to the LGT Class E-Banking software of LGT Group (hereinafter referred to as "LGT").

Only e-banking clients of LGT are granted to access and may use the LGT Class E-Banking software. You must keep the password issued to you by LGT strictly confidential and protect it against misuse by unauthorized third parties. In particular, the password must not be recorded or archived unprotected on a computer and/or mobile end device (all referred to hereinafter as "end device"). LGT accepts no liability for damage attributable to the disclosure and use of your password. LGT also reserves the right to block the password if necessary. The technical infrastructure you employ (e.g. hardware, communication software) when using LGT Class E-Banking must meet LGT’s requirements. The requirements for the technical infrastructure are set out in the e-service agreement (hereinafter referred to as the "e-banking agreement").

You will receive a non-exclusive, non-transferable and non-assignable right to use the LGT Class E-Banking software. It is prohibited to modify the LGT Class E-Banking software in any way, either fully or partially, to combine it with other programs or integrate it into other programs, to copy or reproduce it in any other way, to use it for purposes other than those set out in the e-banking agreement, or to release it to third parties.

LGT provides no guarantee that the LGT Class E-Banking software is completely free of errors or that the LGT Class E-Banking software will function error-free with other programs that you use. If there are any faults or errors in the LGT Class E-Banking software that impair or prevent the functioning of your end device, you must stop using it and inform LGT immediately. LGT accepts no responsibility or liability for damage of any kind that you may incur as a result of faults or errors in LGT Class E-Banking software or the improper use of the LGT Class E-Banking software.

LGT reserves the right to modify or update the LGT Class E-Banking software at any time and to make the new releases available on this or another LGT website.

You are expressly advised that data encrypted in line with the latest standards is sent via a public network (dial-up, dedicated line or Internet) when e-services are used. However, the sender and recipient remain unencrypted, which means that it is possible for third parties to deduce the existence of a business relationship. Data may be transferred across national borders, even if the sender and recipient are located in the same country.

Please also note the legal information (e.g. conditions of use, data privacy statement, special legal information) on LGT’s homepage (www.lgt.com).

By clicking on the "Accept legal notices" checkbox, you confirm that you accept the above terms and conditions, have taken note of the legal information and agree to observe any legal restrictions.